Refund policy

Refunds / Replacement & Change of mind Policy 

Due to the nature of our products and being made to order we do not accept or offer refunds, returns or cancellations on custom orders once placed and paid. We can accept exchanges or offer a credit in the form of a gift voucher for online orders if they have not been made or posted and are not personalised/customised so please choose carefully. If in the event we offer a refund there is a 10% processing fee that will be deducted from the total amount. 
If you have any questions regarding one of our products, please contact us at hello@miniandco.com.au before placing your order and we will gladly assist!

All of our custom items are laser cut, and put together by hand for this reason, sometimes there may be slight burn marks or bubbles, bumps or marks as every material reacts differently to heat exposure and there will be variations in design due to them being designed and made for you. This is part of the process and part of the craft of a handmade product. We quality check all our products but can not always control the material used.

We strictly take no returns on sprinkles being a consumable.

Damaged Goods and Time Frames

Sometimes items get damaged in transit, please report the issue immediately upon receiving your product with evidence of the damage and packaging from post to hello@miniandco.com.au, within 7 days. We aim to replace any breaks or if the product can be still used or has been used or you choose to fix your item yourself to avoid product wastage you will receive a 20-30% refund - this again must be emailed to us within 7 days from receiving to resolve or will be voided.

We accept no responsibility for general wear/tear to your products after use, if you wish to keep your products please be sure to care for them and never use harsh chemicals and detergents or rough cloths to clean your acrylics as damage will occur. 

Once an item has been made and shipped it is no longer in our control for delivery timeframes, if your item arrived beyond its event date (and your event date was not listed, and you did not pay an urgent processing fee or contact us to ensure we could accomodate your timeframe than we take no responsibility for its arrival timeframe.

For standard items:

Please email your claim within 7 days of receiving your order. For custom items: please fill in your claim within 3 days of receiving your order. Failing to meet these claim deadlines could void the claim.
After 7 days we will not accept any requests regardless of the nature. So please be sure to check your items on arrival (postage dates are kept via tracking on all orders, which we will refer to in all enquiries) 

If for any reason you are unsatisfied with your order, please contact us and we will be happy to discuss a solution. We want to ensure you have the best experience with us!